Outlook For Mac Crashing

Is Outlook not working correctly? This article explains how you can fix when you have Outlook mail issues on your Mac. More specifically, Outlook may randomly crash or freeze when you want to check your email. Another similar issue is that Outlook may become too slow to respond on your Mac. Some users have also stated that they were unable to launch the software. Several factors may result in these types of performance problems.

If you are having a similar problem, here is how you can troubleshoot:

Nov 26, 2013  When you start Outlook for Mac 2011, the application crashes or hangs. IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. Apple has recently released Mac OS 10.12 Sierra and some customers has been reporting issue that their Office 2016 for Mac applications are closing unexpectedly or crashing when an office application been launched, or when the system is moved between Wi-Fi networks such as moving a laptop from home to work.

See also: Mac Mail App Opens Itself Randomly, Fix

Outlook not working?

Please try each step below one at a time. Make sure to check your Mac after each step to see if Outlook starts working again.

1. Restart your Mac. You can restart your Mac by going to the Apple menu > Restart.

2. Make sure that both macOS and Outlook are up to date.

• Update your Mac: Go to System Preferences and click Software Update. If your Mac version is macOS High Sierra or earlier, then go to the App Store app to update the software on your Mac.
• Update Outlook on Mac: Open Microsoft Word, Excel, or another Microsoft Office application, and then click Help > Check for Updates. AutoUpdate will check for updates. And click Update if there are updates available. If you downloaded Outlook from the Mac App Store, then open the App Store app to update it. Updating Outlook will also fix if you are seeing the “You can’t use this version of the application “Microsoft Outlook” with this version of macOS“ error message.

After updating, restart your Mac.

3. Follow the steps below. Following these steps will disable the preview feature for encrypted email which is known to cause Outlook to freeze. Here is how:

• Quit Outlook (Outlook > Quit Outlook).
• Open the Terminal (Applications / Utilities or you can use Spotlight to open the Terminal app).
• Enter the following command and hit enter:

• Now enter the following command and press enter:

• Close Terminal.
• Restart your Mac.
• Open Outlook and test.

4. Are you using add-ins in Outlook such as WebEx, Mendeley, EndNote, Zotero, Grammarly, Boomerang, etc? Outdated third-party add-ins may cause these types of issues. It is very essential that you have the latest updates for your add-ins.

5– If you are still having issues with Mac Outlook, then let’s try the following: Following the steps below will help you identify if you have a Profile issue. We will use the Outlook Profile Manager.app and create a new profile. Then we will set this profile as default. If you can open Outlook without an issue, this means that your old profile corrupted and needs to be repaired. Here is how:

• Open the Applications folder.
• Right-click (or control-click) Microsoft Outlook and click Show Package Contents.
• Go to Contents > SharedSupport, and Outlook Profile Manager.
• Create a new profile by clicking the Create a new profile (+) button.
• Enter a new name for the new profile.
• Select this new profile and click the tools/gears icon (Set the default profile) and click Set as Default.
• Quit Outlook (Outlook > Quit Outlook) and then re-open Outlook.

Now test Outlook. Does your problem occur or not? If it is now working, this means that your original profile file needs to be repaired. If this is the case, here is how you can repair it:

• Change the profile to the original (follow the steps above).
• Go to FinderClick Go and Go to Folder and Enter:

• Click Go.
• And find and drag the Outlook.sqllite to your desktop.
• Open Outlook, Outlook will say “there is a problem and Outlook needs to rebuild”, and then follow the onscreen instructions.

See also: How To Turn Off Split Screen In Mail

Apple has recently released Mac OS 10.12 Sierra and some customers has been reporting issue that their Office 2016 for Mac applications are closing unexpectedly or crashing when an office application been launched, or when the system is moved between Wi-Fi networks such as moving a laptop from home to work. If you too are facing the same crashing issue in your outlook 2016 Mac then this tutorial will surely going to help you out.

WORKAROUND That You Must Try:

Method 1:

Turn off the “Auto Proxy Discovery” or “Automatic Proxy Configuration”, if allowed by your organization’s network configuration as this one is the most effective step to fix this problem.

• Go to the System Preferencesand open Network.
• Tap to theAdvanced option and go to Proxies.
• Now check out that is “Auto Proxy Discovery” or “Automatic Proxy Configuration” is turned on or not,; if it is not then turn it on.
• Contact your local network administrator for more information on your network settings.

Method 2: Open Mac Outlook 2011 without Running Schedules or connecting to Mail Server

Open and access Mac Outlook 2011 without running schedules or without connecting to mail server help to identify whether you have entered the account setting correctly or due to the Send/Receive actions. For this follow the below mentioned steps:

• Open Outlook icon on the Dock by pressing the Shift key. It avoids Outlook from sending and receiving the email.
• Now close outlook
• And then Open it.

Check if the problem is solved or not. If it is solved it’s good, if not then follow the below mentioned method.

Method 3: Verify the Outlook Identity

Identity Folder is the folder where Outlook database is stored. If you move this Identity folder to any other place then it will automatically create the new folder. If the Outlook starts without any issue then the problem is in the database. Follow the below mentioned steps to fix this issue:

• Exit all the application
• From the Go Menu Click on Home
• From Documents open Microsoft User Data
• Now drag Office 2011 Identity to the desktop
• Now again open the Outlook application.

If your Outlook application start without any issues or error then it is clear that the problem was due to Outlook database. Now repair the database and try again.

If you are still facing the problem then follow the next below method.

Further Solution:

Fix : Outlook 2016 for Mac crashed at startup

Outlook setup file take time to install the app. When users decided to connect Outlook to Office 365 account, they face crashing issues; even the reboot or reinstalling the software didn’t fix the issue.

Solution:

Open the Terminal App from /Applications/Utilities folder or search and find it using the Spotlight search.

1. Type the following command to delete old Microsoft outlook preferences :

defaults delete com.microsoft.Outlook

2. Type the following command to kill cached preferences :

killall cfprefsd

3. Now open your Outlook again.

Fix : Mail not sending issue

When outlook data tries to send mail they get the following error message:

Unexpected data was encountered – error code 17997

Solution:

Try to create your account one more time without deleting the initial one. Your account might send the draft message. Open one of your pending email and assign the new mailbox as the sender address. Your message might send. Then remove the initially installed account.

What if Outlook for Mac 2011 data gets corrupt?

While performing above methods your Outlook data may get corrupted or it may be corrupted or damaged beforehand. So, in this case you can take help of OLM file repair tool to repair and recover Mac outlook data safely and securely. In most of the cases user face data loss in such condition also user can use this tool to restore their lost Outlook data.

Steps to recover and restore corrupt Outlook for Mac 2011 data

Step 1: Install OLM file Repair tool and launch it. Click on ‘Browse’ to select the corrupted or damaged OLM file and then start the repair process by clicking the ‘Start‘ button.

Step 2: The scan process will starts, which is indicated by the ‘Scanning OLM File’ status bar. Wait for scan process to complete.

Step 3: After the process is complete, the software would provide the detailed summary of the entire process which shows the number of recoverable mail objects.

Step 4: : Click on the “mail” icon to preview your recovered mail in which middle pane shows the mail in the selected mail folder from the left and right pane shows the content from middle pane.

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Step 5: Click the ‘Address Book‘ icon to preview your recovered contacts in which middle pane shows all the contacts in the address book and right pane shows the details of the selected contact.

Step 6: Click the ‘Calendar‘ icon to preview your recovered Calendar notes in which middle pane shows all the calendar entries and the right pane shows the details of the selected entry.

Step 7: Click on ‘Notes‘ icon to preview your recovered notes. The middle pane will show all the notes which is available in your mailbox and right pane shows contents of the selected note.

Step 8: Click on ‘Task‘ icon to preview your recovered tasks in which middle pane will show the entire task in the mailbox and right pane will show the content of the selected task.

Step 9: Finally hit on the ‘Save Repaired File‘ to save the recovered mail objects.Select the destination path to save the recovered data and the file will be saved by the name-Main identity.rge.